Account and data

Request account deletion

Signed-in users can request deletion from Policies, Privacy And Support inside the app. If you cannot sign in, use the email request below from the address associated with your account.

What happens next

1. We verify the request against the authenticated account or another reasonable identity check.
2. We resolve open bookings, refunds, chargebacks, payouts, safety reports or disputes.
3. Public visibility, authentication access and data no longer needed are removed or de-identified.
4. Required transaction, tax, fraud-prevention, safety, legal and dispute records may be retained with restricted access.
5. Completion is recorded and the user is notified through an available verified channel.

Data covered

Deletion review covers account and profile data, uploaded media, notification tokens, availability, public marketplace content and user-owned settings. Booking, payment, review and XP records are reviewed for de-identification or lawful retention so financial, safety and dispute records are not corrupted.

Timing

We acknowledge requests as soon as reasonably practicable. Completion timing depends on identity verification and whether open bookings, refunds, chargebacks, payouts, safety reports or disputes must first be resolved. We will tell you if more information or time is required.