Help and safety

Support

Contact support for booking, payment, account, safety or marketplace concerns. Include the booking reference and a factual description, but never email passwords, full card numbers or unnecessary identity documents.

Booking and payment issues

Support can review booking status, payment references, cancellation timing and related provider events. Refunds, payment release, tips, chargebacks and barber earnings follow the published policy and verified Stripe status.

Safety and conduct

Threats, harassment, discrimination, impersonation, unsafe conduct, suspected fraud or misuse of a private address should be reported promptly. Hairdresser App may restrict an account, preserve relevant records and cooperate with payment providers or authorities where appropriate.

For immediate danger, contact emergency services. Hairdresser App is not an emergency service.

Disputes

1. We identify the relevant booking or account.
2. We preserve relevant booking, payment and communication evidence.
3. Affected parties may provide factual information where safe and appropriate.
4. Published booking, payment, review and conduct rules are applied.
5. The outcome and available escalation path are recorded.